Embracing change to add value for customers

Burendo supports YBS to achieve sustainable outcomes and a customer-centric approach.

A recent publication with Ben Sampson, Transformation Director at Yorkshire Building Society (YBS), highlighted the importance of moving with the times and how it’s integral to adding value for all its customers.

Ben is fostering an inclusive culture where employees can thrive at YBS. This focus on a healthy workplace environment not only attracts talent passionate about the customer experience but also supports the business’s achievement of an impressive NPS score of 61.

Read the full article in April’s Business Enquirer here

Supporting the YBS team since 2018, Burendo is a trusted partner of the building society. We recently highlighted the importance of a good partnership with a joint event at Leeds Digital Festival. The session, titled “The Power of Partnership”, delved into how YBS’s IT and Transformation teams leverage Burendo’s expertise to achieve core business goals and deliver value through digital and cyber transformation.

We have worked on a number of projects with YBS since the beginning of our partnership. Recently, we supported them with streamlining their digital delivery program by introducing a Value Management Office to foster enhanced communication across departments and grow their collaborative culture.

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